Newtown ensures every cent of your winnings reaches you quickly. Choose the payment method that suits you best and enjoy a smooth, transparent, and hassle-free withdrawal process.
Newtown supports the most popular local payment methods in Malaysia – all in Malaysian Ringgit, with no currency conversion.
Direct withdrawal to your bank account via the secure and fast DuitNow system.
Instant – 1 hourDirect transfer to Maybank, CIMB, Public Bank, RHB, and other major banks.
1 – 3 hoursReceive your winnings directly into your TnG wallet for convenient everyday use.
Instant – 30 minWithdraw to your Boost eWallet with ease — perfect for everyday online purchases.
Instant – 30 minSend your wins to GrabPay – use it for Grab, shopping, or transfer to your bank.
Instant – 30 minA popular e-wallet option for active Shopee platform users in Malaysia.
Instant – 1 hourRefunds to major Malaysian bank debit cards through a secure process.
1 – 24 hoursManual bank transfer is available for larger amounts with additional verification.
1 – 6 hoursThe withdrawal process at newtown is designed to be as simple and fast as possible. Here is a quick guide to getting started with your withdrawal request.
Access your account via newtown.bet or through the mobile app. Make sure you are using the correct username and password.
Find the "Withdrawal" or "Withdraw" section in your account menu. It is usually located under the wallet or finance section of your account.
Choose the withdrawal method that suits you best — DuitNow, FPX, Touch 'n Go, Boost, GrabPay, or any other option available for your account.
Enter the amount you wish to withdraw in MYR. Make sure the amount does not exceed your available balance and meets the platform's minimum withdrawal limit.
Double-check your bank account number or e-wallet ID before proceeding. Incorrect details may cause processing delays.
Once your request is submitted, the newtown finance team will process it. You will receive a notification as soon as your withdrawal has been successfully processed.
KYC Verification: For your security, newtown may require identity verification (KYC) for your first withdrawal request or for larger amounts. This process involves submitting a valid identification document and is typically completed within a short time.
256-bit SSL Encryption: All withdrawal transactions at newtown are secured with 256-bit SSL encryption technology. Your financial data is always safe and inaccessible to unauthorised parties.
The table below provides a general overview of withdrawal limits and processing times for each withdrawal method at newtown.
| Method | Minimum Limit | Maximum Limit | Processing Time |
|---|---|---|---|
| DuitNow | RM 30 | RM 50,000 | Instant – 1 hour |
| FPX / Bank Transfer | RM 50 | RM 100,000 | 1 – 3 hours |
| Touch 'n Go eWallet | RM 20 | RM 10,000 | Instant – 30 min |
| Boost eWallet | RM 20 | RM 10,000 | Instant – 30 min |
| GrabPay | RM 20 | RM 10,000 | Instant – 30 min |
| ShopeePay | RM 20 | RM 10,000 | Instant – 1 hour |
| Manual Transfer | RM 100 | RM 500,000 | 1 – 6 hours |
The limits and processing times above are estimates. Actual conditions may vary depending on the chosen method and the time the request is submitted.
If you have played on other platforms and experienced slow withdrawals or excessive requirements, your experience at newtown will feel very different. From the start, newtown built a payment system that prioritizes convenience and speed for Malaysian players.
One of the things loyal newtown players praise most is the transparency of the withdrawal process. No hidden fees, no confusing rollover requirements after claiming a bonus, and no unexplained delays to payments. When your winnings are ready to withdraw, the process can be initiated in just a few clicks from your account.
For many players, withdrawal speed is one of the top factors when choosing an online platform. Imagine you just won a big bet – naturally you want the money in your hands as fast as possible, not waiting days with no certainty. newtown understands this need and makes processing speed a priority.
With DuitNow and most e-wallets, withdrawals can be completed in under an hour on most working days. For standard bank transfers, the process typically takes between one and three hours. This is far faster than many other platforms that take one to three business days to complete the same request.
Newtown sets reasonable and flexible withdrawal limits for players at every level. Casual players looking to withdraw smaller amounts need not worry about minimum limits that are too high, while experienced players with larger wins are also well served by maximum limits that meet their needs.
For very large amounts, newtown also provides a dedicated withdrawal channel via manual transfer, which can be completed with the assistance of the customer support team. This ensures every player, regardless of the size of their winnings, receives the appropriate service.
To protect players from any unauthorised activity, newtown implements a routine identity verification (KYC) process. This may be required for your first withdrawal or when the amount exceeds certain limits. While this may seem like an extra step, it is there to protect your interests as a player — ensuring no one else can withdraw funds from your account without your authorisation.
Documents typically required include a copy of your identity card (MyKad) and proof of the bank account or e-wallet used. This verification process is usually completed in a short time, and once your account is fully verified, future withdrawals will be processed more smoothly.
If you experience any issues with a withdrawal request — whether it's an unexpected delay, a query about payment status, or the need to update your bank account details — the newtown customer support team is here to help. Support operates around the clock and can be reached via live chat within the platform.
The overall withdrawal experience at newtown reflects the platform's commitment to player satisfaction. It's not just about technology — it's about trust, and newtown has proven that trust is built through consistent, honest, and timely processing of every cent players win.
All financial data and transactions are protected with industry-grade encryption to prevent any unauthorised access.
Your account can be protected with two-factor authentication to prevent unauthorized login before any withdrawal.
The identity verification process ensures that only the legitimate account owner can make withdrawals, protecting you from fraud.
Newtown's automated monitoring system detects any unusual activity in your account and responds immediately.
Every withdrawal request is fully recorded in your account transaction history for reference and review at any time.
Make sure you have met the bonus rollover requirements before making a withdrawal. Bonus funds must be replayed according to the specified number of rounds first.
Withdrawals submitted on business days are processed faster. Requests made on weekends or public holidays may take slightly longer.
The bank account or e-wallet recipient name must match the name registered in your newtown account. This is a standard security measure.
Daily withdrawal limits are set based on your account level. Players who have completed full KYC verification enjoy higher limits.
Submitting repeated withdrawal requests within a short period may trigger additional reviews. Submit one request and wait for processing to complete.
If your withdrawal takes longer than usual, do not hesitate to contact the newtown live chat support team for a status check.