At newtown, your privacy is our priority. This document clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We go beyond mere legal compliance — we build trust through transparent and responsible privacy practices.
All data transmitted between your device and newtown's servers is protected by 256-bit SSL encryption. Sensitive information such as banking details and passwords is never stored in plain text.
You have the right to access, correct, or request deletion of your personal data at any time. Our privacy team is ready to process your request within 14 working days.
Newtown has never and will never sell, rent, or disclose your personal data to third-party advertisers or marketers without your explicit consent.
Our privacy policy is designed in compliance with Malaysia's Personal Data Protection Act 2010, ensuring all data processing is carried out lawfully and ethically.
We use cookies solely to enhance your experience on the platform. You can manage or disable non-essential cookies through your browser settings at any time.
Your data is stored within an integrated server infrastructure featuring multi-layered protection, strict access controls, and 24/7 continuous security monitoring.
The complete lifecycle of your personal data from start to finish — handled transparently and responsibly.
Data is collected only during registration, financial transactions, and platform use — nothing beyond what is necessary.
Identity data is verified through a secure KYC process to meet compliance and fraud prevention requirements.
Data is encrypted using 256-bit SSL standards before being stored in secure, integrated servers.
Data is used solely to process transactions, improve services, and present offers relevant to your account.
Only authorised personnel with a legitimate operational need are permitted to access player personal data.
Once an account is closed and the legal retention period has lapsed, your personal data is securely and permanently deleted from our systems.
Welcome to the Newtown Privacy Policy. This document explains how newtown ("we", "Platform") collects, uses, stores, and protects your personal information when you use our services at newtown.bet.
We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your privacy is not merely a legal obligation for us — it is the foundation of trust that builds a lasting relationship between us and every loyal newtown player.
By registering and using the newtown platform, you agree to the data collection and usage practices described in this policy. If you do not agree with any part of this policy, please contact us before continuing to use the platform.
We only collect information that is strictly necessary to provide you with a safe, fair, and quality service. The types of data collected are as follows:
Every piece of data we collect has a clear and legitimate purpose. Here are the main ways we use your personal information:
Newtown does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in certain limited situations, we may share your information with the following parties:
We work with trusted third-party service providers to support platform operations, including payment processors, cloud infrastructure providers, and identity verification services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
We may disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when required to do so by applicable Malaysian law, court order, or valid legal process.
In cases of confirmed fraud or serious security threats, we reserve the right to share necessary information with relevant platforms or authorities for investigation and prevention purposes.
We continuously invest in robust security infrastructure to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Key security measures we implement include:
While we take all reasonable precautions, no security system is perfect. We encourage you to take personal measures as well, such as using a strong password and never sharing your login credentials with anyone.
Newtown uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. For detailed instructions, refer to the help section of your browser.
As a newtown player, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:
| Your Rights | Description | Response Time |
|---|---|---|
| Right of Access | Request a copy of all personal data we hold about you. | 14 working days |
| Right to Rectification | Request correction of inaccurate or incomplete data in our records. | 7 working days |
| Right to Erasure | Request deletion of your personal data subject to legal retention requirements. | 30 working days |
| Right to Restriction | Request restriction of your data processing under certain circumstances as defined by law. | 14 working days |
| Right to Object | Object to the processing of your data for direct marketing purposes at any time. | Immediately |
| Right to Portability | Receive your data in a machine-readable format for transfer to another platform. | 21 working days |
To exercise any of the above rights, please contact our privacy team via 24/7 Live Chat or support email. We may require identity verification before processing your request to ensure the security of your data.
The newtown platform is strictly for individuals aged 18 and above. We do not intentionally collect, process, or store personal data from children under the age of 18.
Should we discover that a child's data has been collected inadvertently, we will take immediate action to delete that data and close the associated account. If you have reason to believe that a child has registered on our platform, please contact us immediately.
The newtown platform may from time to time contain links to third-party websites or services. Please note that this privacy policy applies solely to the newtown platform. newtown is not responsible for the privacy practices or content of those third-party websites.
We encourage you to read the privacy policy of every third-party website you visit before providing any personal information there.
We retain your personal data for as long as your account is active and for the period required thereafter to fulfil legal obligations, resolve disputes, and enforce our agreements.
Generally, financial transaction records are retained for seven (7) years after account closure to comply with Malaysia's financial legal requirements. Identity verification (KYC) data is retained for five (5) years. Non-personally identifiable platform usage data may be retained longer for aggregate analytics purposes.
Once the applicable retention period has expired, your data will be securely deleted or anonymised in accordance with our internal procedures.
Newtown reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or technology we use. Any material amendments will be communicated to you via your registered email or in-platform notification.
The "Last Updated" date shown at the top of this page always reflects the latest version of this policy. We encourage you to review this page from time to time. Continued use of the newtown platform following any amendments constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how we handle your personal data, our dedicated privacy team is ready to assist you.
You also have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) if you believe your privacy rights have been violated and we have failed to resolve the issue satisfactorily.